Terms & Conditions
Last Updated: 29th August 2026
All itineraries are subject to weather conditions, operational requirements, and unforeseen circumstances, including but not limited to natural disasters, earthquakes, extreme weather, flight disruptions, war, civil unrest, government restrictions, border closures, attraction closures, transportation disruptions, or other force majeure events.
Luxeseven Travel reserves the right to amend, adjust, rearrange, or modify the itinerary where reasonably necessary due to such circumstances, while making reasonable efforts to maintain the overall nature and quality of the travel experience.
In the event of flight delays, cancellations, rescheduling, missed connections, or other airline-related disruptions, Luxeseven Travel shall not be responsible for any compensation or losses arising from such disruptions, except where otherwise required by applicable law.
Any refund, compensation, rescheduling, rebooking, or alternative arrangements shall be subject to the policies and decisions of the relevant airline, hotel, supplier, service provider, or insurance provider.
1. Booking & Agreement
Booking Confirmation:
A booking is considered confirmed once the required deposit or payment has been received by Luxeseven Travel.
Agreement:
By making a booking or payment, the customer acknowledges and agrees to these Terms & Conditions.
Responsibility:
The person making the booking accepts these Terms & Conditions on behalf of all travellers included in the booking.
Compliance:
Failure to comply with these Terms & Conditions may result in cancellation of services and forfeiture of payments, subject to the applicable cancellation policy.
2. Pricing & Payments
Package Includes:
Only services and items expressly stated in the confirmed itinerary and invoice are included.
Package Excludes:
Unless otherwise stated, package prices exclude flights, travel insurance, visa fees, taxes, tips, personal expenses, meals not specified, and other expenses not expressly included in the confirmed itinerary.
Deposit:
The required deposit amount will be stated on the invoice or booking confirmation.
Final Payment:
The remaining balance must be paid at least 45 days before departure, unless otherwise stated on the invoice.
Late Payment:
Failure to make payment by the stated due date may result in cancellation of the booking and applicable cancellation charges.
3. Cancellation, Refunds & Changes
Cancellation Notice
All cancellations must be submitted in writing.
The effective cancellation date shall be the date on which the written cancellation request is received and acknowledged by Luxeseven Travel.
Cancellation / Administrative Fee
“A non-refundable cancellation and administrative fee of RM300 per booking will apply to any cancellation, regardless of the reason.”
“This fee also applies to bookings that are automatically cancelled due to non-payment or failure to meet the required payment deadline.
The RM300 cancellation and administrative fee is separate from any applicable cancellation charges and non-refundable supplier costs.”
Cancellation Charges
Cancellation charges will apply according to the following schedule:
1) 45 days or more before departure:
The deposit and any actual non-refundable costs already incurred will be retained.
2) 30–44 days before departure:
A cancellation charge of 50% of the total tour fare will apply.
3) 15–29 days before departure:
A cancellation charge of 75% of the total tour fare will apply.
4) 1–14 days before departure:
A cancellation charge of 100% of the total tour fare will apply. No refund will be provided.
5) No-show:
A cancellation charge of 100% of the total tour fare will apply. No refund will be provided.
The above cancellation charges are minimum charges. Where actual non-refundable costs imposed by airlines, hotels, transportation providers, attractions, ticketing agents, or other suppliers exceed the applicable cancellation charge, the actual supplier charges will apply.
Non-Refundable Costs
Any non-refundable costs already incurred for hotels, transportation, air tickets, entrance tickets, permits, visas, activities, or other travel services will be deducted from any refundable amount.
Where supplier terms impose higher cancellation charges, the actual supplier charges will apply.
Refunds
Where a refund is applicable, the refundable amount will be calculated after deducting all applicable cancellation charges, administration fees, and non-refundable supplier costs.
Refund processing time may depend on the recovery of funds from hotels, airlines, transportation providers, and other suppliers.
Medical Cancellation
Medical cancellations are subject to the applicable cancellation policy and require a valid hospital certificate or supporting medical documentation.
Medical reasons do not automatically qualify for a full refund.Any refund, where applicable, shall remain subject to the cancellation terms and non-refundable costs imposed by the relevant suppliers.
Changes
Any changes to a confirmed booking must be requested at least 45 days before departure and are subject to availability.
A RM300 administration fee per change request, together with any additional supplier, airline, hotel, transportation, ticketing, or service charges incurred, will apply.
Changes requested within 45 days of departure may be subject to higher charges or may not be permitted, depending on supplier conditions.
Name Changes & Passenger Substitution
Any request to change a traveller’s name or substitute a traveller is subject to the terms and conditions of the airline, hotel, supplier, ticketing agent, and other service providers.
Additional charges may apply.
Such changes are not guaranteed and are subject to availability and supplier approval.
4. Unused Services & Early Departure
Unused Services
No refund will be provided for any unused portion of the package, including but not limited to accommodation, meals, transportation, activities, sightseeing, entrance tickets, or other services.
This applies whether the services are unused due to late arrival, early departure, personal reasons, illness, changes in travel plans, or voluntary withdrawal from the itinerary.
Early Departure
No refund will be provided for unused accommodation, transportation, meals, activities, tickets, or other services where a traveller voluntarily shortens or terminates the trip after commencement.
5. Traveller Responsibilities
Passports, Visas & Travel Documents
Travellers are responsible for ensuring that their passports and travel documents meet the entry requirements of the destination country.
Passports should generally be valid for at least 6 months from the date of travel, where required by the destination.
Visa approval is strictly the traveller’s responsibility. Luxeseven Travel is not responsible for visa refusal, delay, or any resulting losses.
Travel Insurance
Comprehensive travel insurance is strongly recommended for all travellers.
Travellers are advised to obtain insurance covering, where applicable, trip cancellation, medical expenses, emergency evacuation, baggage loss or delay, flight delays, and other travel-related risks.
Luxeseven Travel shall not be responsible for losses or expenses that could reasonably have been covered by travel insurance.
Special Requirements
Any medical conditions, mobility requirements, dietary requirements, disabilities, or other special needs must be declared at the time of booking.
All special arrangements are subject to availability and may incur additional charges.
6. Disruptions, Changes & Liability
Force Majeure
Luxeseven Travel shall not be held responsible for circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, civil unrest, strikes, epidemics, pandemics, government restrictions, border closures, transportation disruptions, attraction closures, or other unforeseen events.
Any refund or compensation arising from such circumstances will be subject to amounts actually recovered from the relevant suppliers and service providers.
Flights & Delays
Flight schedules, routes, and timings are subject to change by airlines.
Luxeseven Travel is not responsible for airline delays, cancellations, missed connections, baggage loss, baggage delays, schedule changes, or other airline-related disruptions, except where otherwise required by applicable law.
Any airline-related claims should be made directly with the relevant airline or insurance provider.
Any additional costs arising from airline disruptions, including accommodation, meals, transportation, rebooking, or other expenses, shall be borne by the traveller unless otherwise covered or reimbursed by the airline, insurer, or relevant supplier.
Itinerary Changes
The confirmed itinerary may be subject to minor operational changes due to weather, traffic, local conditions, attraction closures, supplier arrangements, or other circumstances.
Where reasonably necessary, Luxeseven Travel may make adjustments while maintaining the overall nature and quality of the travel experience.
Ground Services
Transfers and transportation are included only where expressly stated in the confirmed itinerary.
Additional or requested transfers not included in the package will be chargeable.
Once additional services have been confirmed or provided, they are non-refundable, subject to applicable supplier terms.
7. Legal & Administration
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia, and the parties submit to the applicable courts of Malaysia.
Entire Agreement
The contract between the customer and Luxeseven Travel consists of these Terms & Conditions, the issued invoice, payment records, and the confirmed itinerary.
In the event of any inconsistency, the specific terms stated in the confirmed invoice or written confirmation shall apply to the relevant booking, subject to applicable law.
Customer Acknowledgement
The customer further acknowledges that they have been informed of the applicable payment, cancellation, refund, change, and travel conditions stated herein.